There comes a point in every living tradition when what has been carried by voice and example must be written down, so it can keep being carried as the tradition grows.

The writing down is a mark of success.

The Four Pillars Framework

What strong formation programs have written down.

Most formation programs today run on tradition and goodwill — and have for generations. As programs grow in size and scope, what once lived in habit must be set down in a form that survives turnover, scales across sites, and answers the careful questions families ask. Four pillars carry the weight.

01

Published Learning Objectives

Outcomes the program intends to produce — written down, age-specific, achievable, and reviewed on a stated cycle.

02

Stated Program Architecture

The full multi-year arc as a single readable document, sequenced and scoped, owned at the program level.

03

Documented Teacher Formation

Educational preparation of teachers, deliberately designed and ongoing, with completion records that are retrievable.

04

Self-Evaluation on a Stated Cycle

A formal self-study at least every two years that names gaps honestly and tracks the changes it produces.

Read the Four Pillars in full
The Foundation

Rhythm. Formation keeps time with the church.

Before any pillar holds, the program must be keeping time with the church it serves. The methodology lays its calendar against the church's calendar before it lays its content against the church's teaching.

Outcomes

What strong programs walk away with.

Documentation is not the goal — it is the foundation. What follows from doing this work well is a program that survives turnover, defends its choices, and improves on a schedule because the cycle requires it.

For the program

Built to last beyond who built it.

  • Survives turnover.Documentation outlasts the people who wrote it. New teachers and new directors can pick up the work.
  • Defends its choices.When questions come from leadership or families, the program has answers grounded in something other than tradition alone.
  • Sees its own gaps.Self-study makes drift visible early, while it can still be addressed.
  • Improves on a schedule.Improvement happens because the cycle requires it, not because someone gets motivated.
For the people it serves

The work pays back outward.

  • Families know what to expect.A summary of objectives tells parents what the program is trying to do for their children.
  • Learners get coherent formation.The arc holds together year over year, level to level, and prepares for what comes next.
  • Teachers feel prepared.Onboarding, training, and continuing education replace "figure it out as you go."
  • Leadership has a real picture.The self-study report gives the board, council, or vestry something accountable to read.

Strengthen one pillar at a time, on a cycle you actually keep.

Most programs already do parts of this work informally. The methodology asks for documentation, not invention — capture what exists, fill the gaps, pick the next pillar in the following cycle.

A formation program does not exist to teach in place of the church. It exists to teach from within it.

The work this methodology describes is the work of building a formation program that supports, deepens, and strengthens the church's primary teaching, rather than competing with it for the primary voice. Formation is structurally a second teaching line, doing real and necessary work that enhances the primary line making the sum of both greater than their individual parts.

Scripture itself grounds the link between song and the teaching life of the church. The apostle Paul writes to the Colossians:

"Let the word of Christ dwell in you richly, teaching and admonishing one another in all wisdom, singing psalms and hymns and spiritual songs, with thankfulness in your hearts to God."
— Colossians 3:16

Paul does not present song and teaching as two activities but as one. Song is the structured form in which the word of Christ is taught and admonished into a community, and it does so by arranging voices that interlock by design. The countermelody framing of this methodology is therefore not a metaphor borrowed from outside the church's life. It is taken from inside it.

The Foundation

Rhythm. Formation keeps time with the church.

Before any of the six principles can do their work, the formation program has to be keeping time with the church. Rhythm is the foundation the principles stand on. The church already keeps a rhythm older than any formation program, and the first act of the formation program is therefore not pedagogical — it is rhythmic.

The Four Cycles the Church Already Keeps
Weekly

Gathered Worship

The pattern of weekly worship around which the spiritual week of the congregation is organized.

Annual

Liturgical Year

Seasons of preparation, celebration, penitence, and ordinary time, each forming the congregation differently.

Lifetime

Sacramental Life

Baptisms, first communions, confirmations, marriages, and funerals at the points where teaching meets life.

Multi-Year

Preaching Arc

The longest cycle, moving through scripture and doctrine across months and years.

METHODOLOGY OVERVIEWFrom the church’s primary teaching to a working formation programINPUTFOUNDATIONSIX PRINCIPLESFOUR PILLARSOUTPUTWHAT WE SERVEThe church’sprimary teachingPreached wordStated philosophyPastoral visionMulti-year arcRHYTHMKeeps timewith the churchWeekly worshipLiturgical yearSacramental lifePreaching arc01DefinedrelationallyIdentity flows fromprimary teaching.02DoctrinalfoundationShares the leadership’steaching frame.03Primary voicefirstLeadership clarityprecedes design.04WrittentogetherDesigned in dialogue,not at arm’s length.05DistinctintegrityDoes what the sermonstructurally cannot.06Heard asenrichmentDisappears into thetexture of the church.PILLAR 01ObjectivesWritten for theleadership’s vision.PILLAR 02ArchitectureMaps to thechurch’s rhythms.PILLAR 03TeachersFormed insidethe same community.PILLAR 04Self-studyMeasured againstthe church’s mission.A FORMATIONPROGRAM THAT…Servesthe churchBuilt carefullyAimed correctlyHeard as enrichmentDisappears intothe church’s teachingFLOWThe methodology starts with what the church is already teaching, lays the program against the church’s rhythms, applies the six principles to shapehow the program serves, and uses the four pillars to build the program out. The output is a working program that supports rather than competes with the primary voice.
The Foundation. The four cycles the church already keeps — weekly, annual, lifetime, and multi-year — the rhythm a formation program must learn to enter.
How to read this
The Foundation comes first because nothing in the Six Principles works without it.

The principles describe how a formation program is structured to serve the church's primary teaching. The Foundation describes the operating conditions the program must keep within. Read straight through, or use as a diagnostic by jumping to the relevant principle.

The Six Principles

How the countermelody is composed.

Six principles describe how a formation program is structured to serve the church's primary teaching. Each principle answers a specific compositional question, and each is illustrated below.

PRINCIPLE 01Defined relationallyTHE PRIMARY VOICELeadership’s teaching01What is the churchteaching across thisyear and the next?02What is thecongregation beingformed toward overa generation?03What is the pastoralvision that organizesthose answers?ANSWERED IN WRITINGProgram identity
Principle 01

The countermelody is defined relationally.

The first design question is not what should we teach, but what is the church already teaching, and how do we serve it. The methodology begins with leadership: the program needs a clear account of what is being preached and what the congregation is being formed toward. Curriculum is then chosen, written, or adapted to serve those answers.

Identity is downstream of the primary teaching the program serves. A program that defines itself first and then looks for a church to plug into has the order reversed.

PRINCIPLE 02Share the doctrinal foundationMATERIAL UNDER REVIEWCurriculum or workbookSURFACE REVIEWWhat it saysStated theology,vocabulary, illustrations,pedagogy.Easy to assess.FOUNDATION REVIEWWhat it assumesDoctrine of God, salvation,church, sacraments,Christian life.The harder check.CHECKMatch to leadership’s doctrineKEEPEDITREPLACE
Principle 02

The countermelody must share the key of the main line.

Programs that import their theological framework, vocabulary, or emphases from outside the church they serve produce dissonance — not because the imported material is poor, but because it does not fit. The diagnostic move is to review materials not only for what they say but for what they assume.

Surface review answers what does it say. Foundation review answers what does it assume. The harder check is the foundation review.

PRINCIPLE 03Primary voice first; program secondPHASE 01PHASE 02Leadership clarity• Stated teachingphilosophy• Multi-year homileticplan or equivalent• Clear pastoral visionREADY?Y/NProgram designBuilt to layer ontothe primary teaching.Curriculum, objectives,architecture, teachersall flow downstream.YESNOMETHODOLOGY ASKSWaitHelp leadershiparticulate the primaryvoice first.IF SKIPPEDDrift — or captureThe program eitherflounders without identityor quietly takes over.
Principle 03

The main line is established first; the countermelody enters second.

A program built before leadership has clarity will end up either filling the vacuum and quietly becoming the primary teaching voice, or floundering for lack of identity to build against. When leadership is still working this out, the methodology asks the program to wait.

The first work to be done is the first work that should have been done. Get clear on the primary voice before composing the countermelody.

PRINCIPLE 04The two lines are written togetherPARTY ALeadershipPARTY BFormation leadSHARED TOUCHPOINTS1Plan settingFormation lead in theroom when the homiletic2Sermon draftsOr at minimum, thepreaching arc weeks3Routine dialogueRecurring conversationabout what is being preachedOUTCOME OF SHARED CREATIVE WORKProgram and preaching cohereNot a meeting cadence — a working relationship.
Principle 04

The two lines are written together.

Formation cannot be an autonomous department developed at arm's length from leadership and presented for approval. Formation directors should sit close to the preaching life of the church, have access to the homiletic plan, and be in routine dialogue with leadership.

Not a meeting cadence — a working relationship. Plan-setting, sermon drafts, and routine dialogue are the shared touchpoints. The outcome of shared creative work is that program and preaching cohere.

PRINCIPLE 05Distinct integrityThe two cover different domains. Together, they cover the whole.DOMAIN AThe sermonFORMATSingle hortatory address~40 minutes, weeklyDOESProclaimsCalls to faithSets the preaching arcCANNOTSequence by ageBuild across yearsBe a Q&A spaceRepeat patientlyEmbed weekly practicesDOMAIN BThe formation programFORMATSequenced curriculumMulti-year, multi-ageDOESSequences age-appropriatelyBuilds across yearsHolds Q&A spacePatiently revisits materialGives weekly practicesCANNOTReplace the proclaimed wordBe the church’s primaryteaching voiceTogether: a complete teaching life. Neither replaces the other.
Principle 05

The countermelody has its own integrity.

A formation program is not a doubling of preaching, and it is not subservient filler. A Sunday sermon and a Wednesday catechesis class are doing different things. The class is not a watered-down sermon — it is the work that goes where the sermon structurally cannot.

Together: a complete teaching life. Neither replaces the other.

PRINCIPLE 06Heard as enrichment, not competitionDIAGNOSTIC, ASKED OF THE PROGRAM IN OPERATIONQ1 — ATTRIBUTIONWhen graduates describe what has formed them, will they referencethe program, or the church?Q2 — INVITATIONWhen parents recommend the church, will they say the kids’ program is great— or that our family is being formed here?Q3 — DURABILITYWhen a long-tenured volunteer leaves, will the program fall apart,or will the church carry on?ASSESSMENTSIGNAL OF SUCCESSEnrichingThe program supports anddeepens the primary teaching.SIGNAL OF FAILURECompetingThe program pulls focus andcompetes for the primary voice.Done well, the program is not the destination. The church is.
Principle 06

The program is heard as enrichment, not competition.

This is the diagnostic principle. A program doing its work supports the primary teaching and makes the whole feel deeper; a program that is failing pulls focus and competes for the primary voice. Three diagnostic questions — attribution, invitation, durability — surface the difference.

The signal of success is enriching: the program supports and deepens the primary teaching. The signal of failure is competing: the program pulls focus away from the church's main line. Done well, the program is not the destination. The church is.

In Summary

A program built on this methodology should not, on most Sundays, be the most visible thing happening in the church. That is by design.

Its work is to be done patiently in the rhythms of the church's week, deepening what was preached, sequencing it across years and ages, repeating it until it becomes formation rather than information.

There comes a point in every living tradition when what has been carried by voice and example must be written down, so it can keep being carried as the tradition grows.

Most formation programs today are at that moment. Sunday schools, catechetical programs, youth ministries, and adult formation efforts have long run on tradition and goodwill. Programs built that way can work, and often have. They tend to struggle as programs grow in size and scope, or as families begin asking careful questions about what the program is actually trying to do.

Four pillars carry the weight of strong formation programs. Each pillar addresses how the program is built and run, so the framework applies to programs of any tradition.

01
Pillar 01 of 04

Published Learning Objectives

Every formation program teaches toward something. This pillar asks the program to write down what that something is, concretely, for each age band it serves. The objectives describe what learners should know, be able to do, or have been formed in by the end of the year. They live at the program level, are shared with teachers, summarized for parents, and revisited on a stated cycle. The other three pillars all serve them.

01
Written and accessible.Objectives exist in written form and are accessible to anyone reviewing the program — teachers, parents, and congregants who ask.
02
Stated as outcomes.Objectives are stated as what the learner will know, be able to do, or be formed in — rather than as content the program will deliver.
03
Differentiated by age band.Objectives are written for each level (early childhood, elementary, youth, adult), not aggregated into a single program-wide statement.
04
Achievable in real time.Aspirational objectives that no real program could meet in the available hours are a sign that this pillar needs work.
05
Coherent across levels.What fifth grade aims for builds on what fourth grade aims for and prepares for what sixth grade aims for.
06
Tradition-appropriate.Objectives may reflect any theological commitments the program holds; the program's own tradition is the proper authority over those commitments.
07
Define successful completion.Objectives include some specification of what successful completion looks like, even if that specification is qualitative.
08
Reviewed on a cycle.Objectives are reaffirmed or revised on a stated cycle, with the cycle documented.
09
Communicated to teachers.Objectives are part of teacher onboarding and remain available throughout teacher service.
10
Summarized for families.Objectives are summarized for parents in some accessible form, so the family knows what the program is attempting to do.
02
Pillar 02 of 04

Stated Program Architecture

The architecture is the multi-year arc of the program, from early childhood through adult, written down as a single document anyone can read. It explains what comes before what, what each level hands off to the next, what counts as core material and what is supplementary, and what cumulative formation the whole program is reaching toward. With a stated architecture, a new staff member can understand the program in a sitting; without it, every level inherits a program it has to reconstruct.

01
One document, not many lesson plans.The full multi-year arc is documented as a single artifact, not reconstructed from scattered lesson plans.
02
Sequencing rationale.Why this comes before that, what foundational material is laid first, and what later material depends on.
03
Connection between levels.Handoff points where formation in one level becomes the assumed starting point for the next.
04
Cumulative formation goal.What a learner who has gone through the entire program is expected to have, beyond what any single year would provide.
05
In scope, out of scope.Strong programs are willing to name what they are not trying to do. Trying to be about everything is a common failure mode.
06
Coherent with objectives.Every objective maps to some place in the architecture where it is actually addressed.
07
Core vs. supplementary.Core material every learner is expected to encounter; supplementary may vary by class, teacher, or circumstance.
08
Names its assumptions.What the program assumes the learner brings in from home, from worship, or from prior years.
09
Readable as a whole.A new staff member should be able to read it and understand the shape of the program in one sitting.
10
Owned at the program level.Teachers may adapt within it but should not redefine it without program-level review.
03
Pillar 03 of 04

Documented Teacher Formation

This pillar addresses the educational preparation of teachers — their formation in the program's subject matter, pedagogy, learning objectives, and architecture. The question is whether teachers have been deliberately prepared to teach what the program has set out to teach, and whether that preparation is documented, retrievable, and ongoing.

A note on scope
Conduct and safety standards sit outside this pillar.

Background screening, abuse prevention, supervision, mandatory reporting, and physical safety are essential and are governed by jurisdiction, insurance carriers, and specialty organizations. The bullets below address educational preparation only.

01
Training before independent teaching.Every teacher completes a documented educational training program before independently leading a class.
02
Substantive content.Training includes formation in the subject matter the teacher will be teaching and the program's pedagogical approach.
03
Connected to objectives.Teachers are introduced to the program's learning objectives during onboarding and can articulate how their teaching connects.
04
Connected to architecture.Teachers understand where their level fits within the multi-year arc.
05
Records are retrievable.Completion records — dates and content covered — are maintained for every teacher and retrievable if leadership asks.
06
Annual continuing education.An annual minimum is established and met, focused on subject matter and pedagogy, measured in hours and documented per teacher.
07
New-teacher mentoring.A defined process exists for instructional supervision during the first stretch of independent teaching.
08
Substitutes are prepared too.Substitute and occasional teachers receive proportional but real educational preparation.
09
Staffing history retained.Records of who taught what and when are retained for a stated minimum period.
10
Program-level development plan.The program maintains a teacher development plan, addressing how the corps is being formed over time.
04
Pillar 04 of 04

Self-Evaluation on a Stated Cycle

The program looks at itself, regularly and methodically, on a cycle that is stated in advance and actually kept. The self-study asks whether learners are being formed (not only whether lessons are being delivered), gathers evidence about that question, names the gaps the evidence reveals, and changes something in response. The next cycle is on the calendar before the current one ends. Self-study without consequent change does not satisfy this pillar — the cycle is the point.

01
At least every two years.A formal self-study is conducted on a cycle stated in advance and adhered to.
02
Documented methodology.What is reviewed, who reviews it, and what evidence is gathered.
03
Evidence on objectives, not only delivery.Whether the published learning objectives are actually being met, not only whether lessons are being delivered.
04
Qualitative or quantitative.Teacher reports, parent feedback, learner conversations — no particular instrument is required, only that some evidence exists.
05
A written report.Retained and made available to leadership and any future reviewers.
06
Honest gap-finding.The report explicitly identifies gaps the program would prefer not to surface. This is what makes the self-study useful.
07
The cycle closes.The report includes specific changes made in response to the previous self-study. Self-study without change does not satisfy this pillar.
08
Examines architecture as a whole.Not only individual lessons or age bands — does the architecture still do what it was designed to do?
09
Reviews teacher baseline.Is the training program still adequate? Are continuing-education requirements still meaningful?
10
Signed by leadership.The self-study is signed by the program's responsible leadership — an accountable document, not an anonymous staff exercise.

The pillars hold each other up.

Clear objectives make architecture easier to write. A real architecture makes teacher onboarding meaningful. Trained teachers make self-study evidence trustworthy. Honest self-study sharpens the objectives. Investment in any one pillar pays back across the others.

Begin where you are weakest
Consulting Practice

Thirty Five years of leadership, applied to formation.

DBA · Doctor of Christian Pedagogy · MIT Executive Education
Years
35+
Doctorates
DBA · DCP
Books published
8
Trained at
MIT

Dr. Lady advises Christian formation programs at the moment of writing down: the point at which a tradition has outgrown what one room or one generation can hold and must be set on paper to keep being carried at scale.

The work is not documentation for its own sake. It is foundation-building, so that Sunday schools, catechetical programs, youth ministries, and adult formation efforts sing in melody with the rhythm of the church they serve. Engagements are scoped around the Four Pillars Framework and delivered through a clean methodology and direct, hands-on work alongside program leadership.

Brings to client engagements the same toolkit that has stood up in the field — financial stewardship at scale, accreditation-grade documentation, multi-site coordination, and turnaround experience translating institutional vision into infrastructure that survives turnover.

Statement of Faith

I believe in God the Father, the Son, and the Holy Spirit. This is the divine order through which God has revealed Himself and accomplished His purposes in the world. Holy Scripture is the written message of God delivered through flawed human beings: the events it records happened, the people it names lived, the story it tells is true. I confess that Jesus is Lord and Savior, love Him with all my heart, and do my best by my neighbors.

— David Lady

Selected Engagements & Executive Experience

Operational leadership across four decades.

2026 — Present
Founder & Provost
Saint Luke's Gulf Coast Fellowship Corporation
Vertical Practice Architecture organizes the corporation across four operating verticals — Academic Formation, Media & Resources, Strategic Consulting, and Philanthropy — each standing on its own and feeding the others.
2024
Radio Host & Producer
KKLA 99.5 FM Los Angeles · Salem Media
Entry Level Christianity, a weekly hour-long broadcast on Salem Media's largest market station. Show development, scripts, guest interviews, and long-form on-air presentation.
2008 — Present
Owner
Frequency99, Inc.
Independent consulting and publishing operation. Strategic technology and operations consulting for Paramount Pictures, CIGNA Health Insurance, IAITAM, the National Restaurant Association, and municipal and state-level clients. AI-implementation specialty.
2015 — 2023
President & CEO
GeoSpace Labs
Built the company from concept through successful exit sale. Full P&L, facility lease and build-out, hiring, culture. Grew from startup to over $5M in revenues. Spearheaded AI integration into regulatory analysis and IoT systems for commercial trucks.
2008 — 2012
President, Provost & Instructor
Aspen University
Reported to the Board of Directors with full operational accountability. Led institutional preparation for two successful accreditation reviews. Turned around a financially challenged institution into a profitable $6M online school, growing student population from 650 to over 4,000.
2000 — 2008
Vice President & CTO
Marriott International
Led distributed multinational technology teams across multiple time zones. Improved SBU profit contribution from 18% to 25%. Implemented technology strategies that lifted Return on Invested Capital from 12% to over 20%. Operated against budgets in the tens of millions and multi-year capital plans in the hundreds of millions.
1996 — 2000
Director of Engineering
Advanced Plasma Systems
Modernized engineering processes in gas plasma engineering. Planned and built out a dedicated engineering facility separate from main manufacturing.
1988 — 1992
Counterintelligence Agent
United States Army
HUMINT and counterintelligence. Special Agent in Charge of the Panama Canal Counter-Terrorism Threat Assessment in 1990. Combat service in Central America with the team that captured Noriega; earned Shoulder Sleeve Insignia (combat patch) during Operation Just Cause.
Education & Certifications

Trained where the work demanded it.

  • Doctor of Business Administration (DBA)Northcentral University, 2008
  • Doctor of Christian PedagogyChristian Bible Institute & Seminary, 2023
  • Executive Education in Technology & Product StrategyMassachusetts Institute of Technology (MIT)
  • Master of Business Administration (MBA)Aspen University
  • Master of Science in Information Management (MSIM)Aspen University
  • Bachelor of Science in Business Administration (BSBA)Aspen University
  • Certified Information Professional (CIP)AIIM
  • Certified IT Asset Manager (CITAM)IAITAM
Selected Publications

Written down so it can be carried.

  • The GlossAn Equal-Opportunity Demolition of What Everyone Thinks Everyone Else Gets Wrong About the Bible
  • The Science of Teams, 3rd EditionIntegrated with the Seven Operational Motifs · ISBN 979-8241308528
  • Evidence of the Old WorldWith Jon Levi, 2023
Engagement Team

The senior bench behind every engagement.

Two practitioners with decades of operational discipline support the principal consultant. Ernie owns the work between kickoff and the documented program a client can hand to the next generation of teachers. Deon walks into the program and finds out what is actually there.

The Role on the Practice

Owns the work between kickoff and a documented program.

As Engagement Manager and Project Manager for the practice, Ernie owns the work between the kickoff conversation and the documented program a client can hand to the next generation of teachers. He runs the schedule, holds the scope, manages the dependencies, keeps the principal consultant's time spent on the work that requires it, and makes sure no commitment falls between the cracks.

What the Engagement Manager Owns
01

Schedule & Scope

Build the engagement plan, hold the timeline, manage milestones and dependencies so commitments to the client are kept.

02

Client Relationship

Single point of contact for program leadership. Status, expectation-setting, escalation, and the steady cadence of communication.

03

Documentation & Deliverables

Coordinate the actual outputs the engagement produces: written objectives, program architecture, teacher-formation records, self-study templates.

04

Implementation Support

On-site and remote project management through rollout. Train the trainers, run the meetings, keep the program leadership unblocked.

Professional Summary

Different industry, identical operational backbone.

Thirty-five years of operations leadership in building materials and commercial transportation, advancing from frontline customer-facing work through senior executive roles. Vice President and General Manager experience directing 1,100-vehicle fleets, multi-site operations across North America, and 75-person teams.

Core Competencies

Eight disciplines, one operating standard.

  • Project Management.Schedule, scope, and milestone management for engagements running weeks to multi-year programs.
  • Client Relationship Management.Single-point-of-contact discipline, expectation-setting, and the steady cadence of communication that keeps trust intact.
  • Team Leadership.Hiring, training, and performance management; building teams that take ownership of outcomes.
  • Safety & Compliance.Building cultures where standards are kept because the team understands why they matter, not because they are enforced.
  • Multi-Site Operations.Coordinating work across distributed teams and locations, with one consistent standard from site to site.
  • Process Documentation.Translating subject-matter expertise into written, repeatable, retrievable program documentation.
  • Continuous Improvement.Standing up programs that surface gaps, name them honestly, and track the changes they produce.
  • Vendor & Logistics.Coordinating outside resources, contracts, and timelines to keep the engagement moving.
Career Trajectory & Executive Experience

Started where the work meets the customer.

More than three decades of progressive responsibility in the building materials and commercial transportation industry, advancing from frontline customer-facing roles through senior executive leadership. Highlights from a career spent moving large operations on time and on standard:

Senior Executive
Vice President
Building Materials & Transportation
Senior leadership across North American operations spanning transportation, manufacturing, and sales. Directed a fleet of 1,100 commercial vehicles and a workforce of 75 personnel. Set operational standards adopted across regional business units and led continuous-improvement programs spanning sales, production, and logistics.
Senior Operations
General Manager
Regional Operations
Full P&L accountability for a regional operating unit. Recruitment, training, and performance management of cross-functional teams. Strategic initiatives focused on safety, efficiency, and profitability with measurable improvement on each axis.
Mid-Career Operations
Operations Manager & Production Manager
Multi-Site Operations
Day-to-day management of multi-site operations and production. Established the operational disciplines (safety standards, scheduling, and quality assurance) that scaled with the business as responsibility grew. Coordinated transportation, manufacturing, and dispatch as a single operating system.
Customer & Technical
Sales Manager & Technical Services Representative
Customer-Facing Leadership
Built and maintained key customer relationships within the construction materials sector. Delivered technical services and product expertise to clients and field teams. Grew revenue through territory expansion, team development, and strategic account management.
Career Foundation
Sales Representative & Customer Service Representative
Frontline
Started where the work meets the customer. The frontline years are the foundation that the rest of the career was built on, and the reason the operational standards Ernie sets later in his career are practical, achievable, and respected by the teams that have to live with them.
Education

Trained where the discipline starts.

  • Master of Business Administration (MBA)Saint Mary's College of California — 2000
  • Bachelor of Science, Construction ManagementCentral Washington University — 1988
Additional Training & Certifications

Credentials the work has actually required.

  • Certified Concrete TechnicianAmerican Concrete Institute
  • Class A Commercial Driver's LicenseEndorsements: Doubles & Triples, Tankers
  • Private Pilot CertificateSingle Engine Land (SEL)
Areas of Expertise

What Ernie has run, and run on standard.

  • Multi-Site Operations.North American operations across distributed sites, manufacturing, transportation, and sales.
  • Fleet Management.Direction of 1,100-vehicle commercial fleet operations including safety program development.
  • Workforce Leadership.Direct management of 75-person teams; recruitment, training, and performance.
  • Sales Leadership.Territory expansion, key-account management, and revenue growth in B2B construction materials.
  • Production Management.Day-to-day production oversight, scheduling, and operational standard-setting.
  • Building Materials & Ready-Mix Concrete.Subject-matter expertise across the construction materials sector.
  • Strategic Planning.Translating senior strategy into operational programs that scale across business units.
  • Safety Program Development.Standing up safety cultures grounded in why standards matter, not just what they require.
The Role on the Practice

Walks into a program and finds out what is actually there.

As Program Analyst on the practice, Deon is the person who walks into a formation program and finds out what is actually there. He inventories what exists in writing, talks with the catechists and program leaders, and turns scattered records into the organized baseline an engagement is built on. The work is patient, neutral, and detailed. By the time the principal consultant sits down with the client, Deon has already mapped the ground.

What the Program Analyst Delivers
01

Program Inventory

Complete catalog of what the program currently has on paper: objectives, lesson plans, teacher rosters, completion records, schedules.

02

Field Interviews

Structured conversations with catechists, teachers, and program leaders to capture the practice that lives only in habit and memory.

03

Baseline & Gap Analysis

Side-by-side comparison of what is documented against what the Four Pillars require, surfacing gaps without judgment.

04

Documentation Build

Turning interviews and inventory into the structured records that become the foundation for the engagement's deliverables.

Professional Summary

Different cargo, identical method.

Navy-trained systems analyst with seven years of database and logistics administration in support of U.S. naval flight operations across the Pacific Rim, followed by support engineering work in the private sector. Recipient of the Naval Achievement Medal for sustained performance under pressure overseas. The discipline of accounting for two hundred aircraft logbooks across multiple time zones is the same discipline that produces a clean, accurate program inventory for a client engagement.

Core Competencies

The disciplines an honest baseline requires.

  • Data Collection & Inventory.Methodical gathering, indexing, and verification of program records, building a single source of truth from scattered material.
  • Documentation & Reporting.Clean, structured written outputs that can be handed to leadership and trusted.
  • Systems Analysis.Tracing how information actually moves through an organization, finding gaps, and proposing repairs.
  • Logistics Coordination.Cross-organization coordination of high-priority materials and information across distributed teams.
  • Field Interviews.Patient, neutral conversation that draws out what is true about a program from the people who actually run it.
  • Database Administration.Seven years of mission-critical database administration for U.S. Navy flight operations across multiple installations.
  • Customer & Stakeholder Service.Calm, helpful, persistent communication. Frontline support across phone, email, and ticket queues.
  • Technical Support.Application testing, error reproduction, troubleshooting, and the discipline of writing it all down.
Professional Experience

Patient, neutral, detailed.

2021 — 2026
Support Engineer
Road Ready Solutions
Five years providing technical support engineering for commercial fleet and roadside services technology. Customer support over phone and email, application troubleshooting, support ticket queue management, and the documentation discipline that keeps issues from recurring.
2020 — 2021
Support Engineer
GeoSpace Labs
Phone and email support for GeoSpace GPS devices, helping customers establish device connectivity. Application testing for the GeoWiz mobile app (Apple App Store and Google Play, 5,000+ downloads), reproducing and reporting errors before each release. Web technical support for partner sites including HTML, PHP, and JavaScript fixes.
2013 — 2019
Systems Analyst & Database Administrator
United States Navy
Six years of NALCOMIS and FAME database administration in support of U.S. naval flight operations. Managed multiple NALCOMIS servers across distant locations, providing reach-back capability for aircraft, personnel, and component records. Maintained over 200 aircraft logbooks (MH-60R helicopters, F/A-18G electronic attack aircraft) with accurate component and engine card counts. Conducted F/A-18G FAME maintenance card downloads, cleared the support ticket queue, and performed system maintenance and troubleshooting. Trained new personnel on database systems and day-to-day office procedures. Stationed in Atsugi, Yokosuka, and Okinawa (Japan), Sydney, Guam, Hong Kong, and across the United States. Recipient of the Naval Achievement Medal for outstanding work in support of U.S. operations overseas, 2013–2016.
Education

Where the technical foundation was laid.

  • Associate of Arts, PhysicsCollege of Central Florida
  • High School DiplomaBelleview High School
Additional Training & Certifications

Trained by the Navy.

  • Aviation Maintenance Administration ApprenticeshipUnited States Navy
  • F/A-18 Maintenance System Analysis Career CourseUnited States Navy
  • Naval Achievement MedalU.S. Navy, awarded 2013–2016 for sustained performance overseas
Areas of Expertise

What Deon has accounted for, on the record.

  • Pacific Rim Service.Stationed across Atsugi, Yokosuka, Okinawa, Sydney, Guam, and Hong Kong, plus U.S. installations from Washington to Florida and California to Idaho.
  • Aircraft Records Management.Maintained 200+ aircraft logbooks for MH-60R helicopters and F/A-18G electronic attack aircraft.
  • Multi-Server Database Operations.NALCOMIS and FAME systems administration with reach-back capability across distant locations.
  • Application Testing.Pre-release testing for the GeoWiz mobile application across iOS and Android.
  • Web Technical Support.HTML, PHP, and JavaScript fixes for partner sites under contract.
  • Office Management.Database upkeep, staff training, workflow management, customer inquiry response.
  • Stakeholder Coordination.Communication with supply officers across multiple ships to coordinate transport of high-priority parts and cargo.
  • Pressure Performance.Naval Achievement Medal for sustained performance under operational pressure overseas.
Vertical Practice Architecture

The platform from which the consulting operates.

Saint Luke's Gulf Coast Fellowship Corporation organizes its work across four operating verticals. Each one stands on its own and feeds the others. Strategic Consulting is the home of the engagements through which the Four Pillars Framework is delivered to client programs.

Four Questions

For your first leadership conversation.

Bring leadership into the room together with these. The answers tell the engagement what to do first — and tell us whether the work can begin honestly.

  1. Which pillar is weakest in your program right now, and how do you know?

  2. What evidence would tell you if you are wrong about that?

  3. What would a real first step on that pillar look like in the next 90 days?

  4. Who needs to be in the room when this gets decided, and who will be accountable for it?

Begin a Conversation

The principal consultant reads every initial inquiry himself.

If your formation program is at the moment of writing down — or the moment of admitting it should be — start with an email. We respond to every initial inquiry within two business days, and the first conversation is at no charge.

Through the corporation
Saint Luke's Gulf Coast
Fellowship Corporation
Begin a conversation
Where to start, by pillar

If you already know where you are weakest.

Most programs already do parts of this work informally. The pillars ask for documentation, not invention — capture what exists, fill the gaps, and pick the next pillar in the following cycle.

01

Published Learning Objectives

Schedule a 90-minute session with leadership to draft a one-paragraph outcome statement for one age band.

02

Stated Program Architecture

List every age band the program serves, then write one sentence per band describing what it hands off to the next level.

03

Documented Teacher Formation

Document what every teacher must complete before independently leading a class. Write the first version this month.

04

Self-Evaluation on a Stated Cycle

Locate your last self-study. Pick a date for the next one and a method for gathering evidence. Put both on the calendar.

When that is what they say, the methodology will have done what it was designed to do.

The aim is for people who pass through a well-built formation program not to say the program changed them, but to say their church changed them — and the program was part of how.

Begin a conversation